We do not ship on Saturday or Sunday, or holidays.
If the wand is damaged during shipping, the buyer may send it back (at own expense), and we will either repair or replace the wand depending upon the severity of the damage. The damage must be reported the same day the item is received by the buyer. (We will know the date, as we keep all records of delivery). We will not replace wands that were damaged by negligence or misuse. In the case of a lost or stolen package, the buyer is responsible for purchasing insurance prior to shipment. Wizard Wood Wands™ will not be responsible for lost or stolen packages. A tracking number is provided to the buyer and may be given to USPS for settling disputes and claims.
Currently there are no return policies. No insurance is available. Lost or stolen packages are at the risk of the buyer. Wizard Wood Wands will provide a copy of the shipping reciept upon request, but is not responsible for any further actions.
USA and CANADA ONLY
If the buyer is not satisfied with their wand, they may return it (at buyers own expense). It must be returned in the condition upon which it was received, with the understanding that it will be resold to another buyer. Applies only if the wand does not meet the design selections. Damaged wands will not be accepted. Request must be submitted the same day the wand is received. No refunds will be issued.
INTERNATIONAL (All Other Countries)
If the buyer is not satisfied with their wand, they may return it (at buyers own expense). It must be returned in the condition upon which it was received, with the understanding that it will be resold to another buyer. No refunds will be issued. Buyer must pay shipping as calculated above for replacement.
Only witches/wizards whom possess magical powers beyond this realm will find this item useful. Improper use may cause serious injury. We are not responsible for any injury caused by the neglect or misuse of this product. These wands are intended for entertainment purposes only; the true magic lies within the hand of the witch or wizard.